At Labeena Store, we take pride in offering high-quality products through verified vendors. This Warranty Claim Policy outlines the process and conditions for claiming a warranty on eligible items purchased from our platform.

1. Eligibility for Warranty Claims

1.1 The product must be purchased from Labeena Multivendor Store.
1.2 The claim must be made within the vendor-specified warranty period.
1.3 The issue must be a manufacturing or product defect (not caused by misuse).
1.4 A valid order number/invoice must be provided during the claim.
1.5 The product must be returned with its original packaging and accessories.

2. Warranty Coverage

2.1 Warranty typically covers the following:

• Manufacturing defects
• Product malfunctions not caused by customer misuse
• Missing parts (reported within 48 hours of delivery)
• Product not working as described

2.2 The specific coverage duration may vary by vendor or product type.

3. Exclusions from Warranty

3.1 Warranty does not apply in the following cases:

• Damage caused by improper use, mishandling, or neglect
• Normal wear and tear due to usage
• Damage from unauthorized repair or modification
• Products used beyond recommended limits or misuse
• Items without original packaging or required components
• Claims made after the warranty period has expired

4. How to Submit a Warranty Claim

4.1 Log in to your Labeena Multivendor Store account.
4.2 Navigate to “My Orders” and locate the product.
4.3 Click on “Request Warranty” or “Report an Issue.”
4.4 Fill out the form with the following details:

• Order ID
• Description of the problem
• Clear photos/videos showing the defect (if applicable)

4.5 Submit the claim and await a confirmation email.

5. Claim Review & Resolution

5.1 Claims are usually reviewed within 2–4 business days.
5.2 Once the issue is verified, the vendor may offer:

• A replacement product
• Repair instructions or service
• Refund or store credit (in special cases)

5.3 The resolution time may vary based on product type and vendor policy.